Crisis Observation Center

This service is provided through Broadlawns in Des Moines, Iowa.

Crisis Observation Center (COC)

Location: 1914 Carpenter Ave., Des Moines, Iowa 50314
Phone: (515) 282-5742  
In case of emergency, call 911
Hours: Open 24/7, 365 days/year

The Crisis Observation Center (COC) provides a safe and calm environment for those 18 years or older. The (COC) is open to the community for those who are experiencing psychological stress which does not require hospitalization. 

(COC) staff consists of nurses, care coordinators and psychiatric technicians. Staff will help coordinate or assist with seeing mental health providers for medication management and/or therapy. 

Information on various resources and programs in Polk County are available at the (COC), such as insurance programs, housing, food assistance, transportation, clothing, emergency shelters, substance abuse counseling and treatment, waiver services, case management, employment, education, dental services, stabilization centers, WIC, daycare assistance, respite, day hab, FIP and other various providers within the community.  

Staff will assist with providing information on various resources and programs throughout Polk County." 

While at the Crisis Observation Center one must be able to:

  • Have safe behaviors

  • Provide and maintain hygiene needs

  • Cooperate with staff by participating with registration, intake and discharge

Services available, but not limited to:

  • Mental health assessments

  • Coordination of services and basic needs 

  • Crisis therapy

  • Medication management

https://www.broadlawns.org/clinics-and-services/mental-health/crisis-services